Web Development, Lead Generation & Image Editing

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Help Desk Services & Helpdesk Support

Efficient Web Development, Lead Generation & Image Editing Services

Help Desk Support When You Need It The Most

Lead Generation

Lead generation has many types of lead acquisition areas that starts with developing lead lists and migrating to internet marketing strategies that include business lists, seo and ppc.
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Web Development

Web development is the process of creating, building, and maintaining websites and web applications that are accessible
via the internet.
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Image Editing

This involves using various software tools and techniques to adjust elements such as color, contrast, brightness, and sharpness. Common tasks in image editing include cropping.
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Communications & Support

Hourly Pricing - Level 1 Support Project Pricing - Level 2 Support Lot Pricing - Level 3 Support
Web development and AI tasks have hourly pricing that typically works for added capabilities, fixes and short-term items that are one-offs. Website builds have project pricing at the start and then get auto-updated to lot pricing once tasks hit the three-hour mark to maximize customer savings. Web Development and AI tasks start at project pricing and then get auto-updated to lot pricing even if we know that the project will take more than 3 hours.
Initial consultations are free for the first 30 minutes and any added time is charged up to 3.5 hours. Consultations are only priced on a per-hour basis. Auto-updates are put in place for customer cost-savings. We don’t assume that lot pricing is a given and want to assist any way we can.
Ongoing consultations are priced at project rates. Training sessions are priced either at project rates or lot pricing, depending on the class type. Initial consultations are free for the first 30 minutes and any added time is charged up to 3.5 hours before lot pricing begins.
Task Delegations are outlined based on internal employee skillsets collaborating with outsourced partners and AI tasks, which are considered. Bootcamp training sessions are based on project pricing and if a third package is purchased, the lot pricing discount kicks in. Bootcamp training sessions are based on project pricing and if a third package is purchased, the lot pricing discount kicks in.
Level 1 Support Level 2 Support Level 3 Support
For hourly customers, support is included through 9-5 PM EST Monday – Friday weekdays. Level 2 Support has automatic 9-5 remote support included with an option for the level 2 support for an extra $100/month for up to 2 remote platform checks and up to 1 on-site visit if the company is in the regional area. If they are not, they can have up to 3 remote sessions up to 7:00 PM EST from Monday - Friday on weekdays. Level 3 Support has automatic 9-5 remote support included with an option for the standard level 2 support for an extra $100/month or for a $200/month fee, the company will get up to 3 remote platform checks with 1 on-site visit if the company is in the regional area. If they are not, they can have up to 3 remote sessions and one on-site visit if the company is in the region or up to 4 remote sessions up to 9 PM EST from Monday – Friday weekdays.

Help Desk Services

Customer Service When You Need It The Most

Three Pillars Customer Help Desk Service is there for its clients and site visitors during normal business hours between 9:00 AM – 5:00 PM from Monday to Friday.
We are available online through the website for site questions for services, related topics of interests and for other subject matter as time permits and there is availability after normal business hours.
Then we have comprehensive helpdesk support from Three Pillars Development that goes to level 2 and level 3 support. We offer reliable helpdesk support through remote communication and on-site visits, ensuring your business operates smoothly.
Help Desk and Helpdesk Support
Chat service is available 24/7 and any questions beyond what our chat services are able to provide will be routed through contact forms and responses are usually provided within 24-48 hours, except for long weekends, which sometimes can go beyond that to an extra few hours.

Helpdesk Support

Customer Service When You Need It The Most

At Three Pillars Development, we understand that effective communication is the backbone of excellent customer service which means that it begins with understanding your needs. Our help desk is designed to address your needs promptly and efficiently.
If you need routine assistance or urgent helpdesk support, our team is dedicated to providing top-notch service to ensure your business runs smoothly.
Whether through social media interactions or word-of-mouth referrals, we are dedicated to providing top-notch support. Communication starts with interest in what we have to say. It could begin online through social media or through a word-of-mouth expression of interest.

Regular Business Hours or An Emergency

Communication with our help desk begins with understanding your needs. Whether through social media interactions or word-of-mouth referrals, we are committed to providing the best support possible.
Our team is always ready to listen and respond to your inquiries, ensuring that we address your concerns effectively. At the end of a busy day, occasionally things come up. Just because the day might be done doesn’t mean that there might be an issue that needs to be addressed because they can arise at any time.
That’s why our support services extend beyond typical business hours. We are here to assist you, especially when there is an urgent situation.

Level 2 & Level 3 Support

Level 2 Support: Available until 7:00 PM EST to handle more complex issues that require specialized knowledge and expertise. Our Level 2 support team is equipped to troubleshoot and resolve intricate problems that go beyond basic help desk inquiries.
Level 3 Urgent Support: Available until 9:00 PM EST for critical, time-sensitive matters that cannot wait until the next business day. Our Level 3 support is designed to provide immediate assistance for urgent situations, ensuring minimal downtime and swift resolution.

Application Options For Remote Communication

Remote Communication

To facilitate seamless remote communication, we utilize various applications tailored to your specific needs. These tools ensure that we can effectively support you, regardless of your location.
Microsoft Teams: Ideal for structured meetings and document sharing. Microsoft Teams provides a robust platform for collaborative work, allowing us to share files, conduct meetings, and manage projects efficiently.
Webex: Perfect for webinars and large group meetings. Webex offers a reliable solution for hosting large virtual gatherings, making it an excellent choice for training sessions, presentations, and conferences.
Zoom: Great for one-on-one consultations and small team meetings. Zoom’s user-friendly interface and versatile features make it suitable for personal consultations and smaller group interactions, ensuring clear and effective communication.

In Person Support

For critical issues requiring a more hands-on approach, we can arrange on-site visits. Our team will meet with the business owner or a designated representative to address the situation directly.
This ensures that we fully understand the context and can provide the most effective solutions. On-site support allows us to troubleshoot issues in real-time and offer personalized assistance tailored to your specific needs.

Why Choose Our Support Services?

Expertise: Our help desk team is highly trained to handle a wide range of issues. From technical support to customer service inquiries, our experts are equipped with the knowledge and skills needed to resolve your problems efficiently.
Reliability: We are committed to being there when you need us most. Our help desk operates beyond regular business hours, ensuring that you have access to support whenever issues arise.
Flexibility: Offering both remote and in-person support options to suit your needs. Whether you prefer to communicate through digital platforms or require on-site assistance, we are flexible in how we deliver our services to best meet your needs.

Conclusion

Whether it is business as usual on a regular day or an emergency, we will do our best to accommodate your needs. Our comprehensive helpdesk support ensures that your business operations run smoothly, and any issues are addressed promptly. No matter the situationβ€”routine support or an emergencyβ€”we are here to help.
Contact Three Pillars Development to learn more about our support options and book a consultation to see how we can assist you in maintaining smooth operations.

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