Three Pillars Customer Help Desk Service is there for its clients and site visitors during normal business hours between 9:00 AM – 5:00 PM from Monday to Friday.
We are available online through the website for site questions for services, related topics of interests and for other subject matter as time permits and there is availability after normal business hours.
Then we have comprehensive helpdesk support from Three Pillars Development that goes to level 2 and level 3 support. We offer reliable helpdesk support through remote communication and on-site visits, ensuring your business operates smoothly.
Chat service is available 24/7 and any questions beyond what our chat services are able to provide will be routed through contact forms and responses are usually provided within 24-48 hours, except for long weekends, which sometimes can go beyond that to an extra few hours.
At Three Pillars Development, we understand that effective communication is the backbone of excellent customer service which means that it begins with understanding your needs. Our help desk is designed to address your needs promptly and efficiently.
If you need routine assistance or urgent helpdesk support, our team is dedicated to providing top-notch service to ensure your business runs smoothly.
Whether through social media interactions or word-of-mouth referrals, we are dedicated to providing top-notch support. Communication starts with interest in what we have to say. It could begin online through social media or through a word-of-mouth expression of interest.
Communication with our help desk begins with understanding your needs. Whether through social media interactions or word-of-mouth referrals, we are committed to providing the best support possible.
Our team is always ready to listen and respond to your inquiries, ensuring that we address your concerns effectively. At the end of a busy day, occasionally things come up. Just because the day might be done doesn’t mean that there might be an issue that needs to be addressed because they can arise at any time.
That’s why our support services extend beyond typical business hours. We are here to assist you, especially when there is an urgent situation.
Level 2 Support: Available until 7:00 PM EST to handle more complex issues that require specialized knowledge and expertise. Our Level 2 support team is equipped to troubleshoot and resolve intricate problems that go beyond basic help desk inquiries.
Level 3 Urgent Support: Available until 9:00 PM EST for critical, time-sensitive matters that cannot wait until the next business day. Our Level 3 support is designed to provide immediate assistance for urgent situations, ensuring minimal downtime and swift resolution.
To facilitate seamless remote communication, we utilize various applications tailored to your specific needs. These tools ensure that we can effectively support you, regardless of your location.
Microsoft Teams: Ideal for structured meetings and document sharing. Microsoft Teams provides a robust platform for collaborative work, allowing us to share files, conduct meetings, and manage projects efficiently.
Webex: Perfect for webinars and large group meetings. Webex offers a reliable solution for hosting large virtual gatherings, making it an excellent choice for training sessions, presentations, and conferences.
Zoom: Great for one-on-one consultations and small team meetings. Zoom’s user-friendly interface and versatile features make it suitable for personal consultations and smaller group interactions, ensuring clear and effective communication.
For critical issues requiring a more hands-on approach, we can arrange on-site visits. Our team will meet with the business owner or a designated representative to address the situation directly.
This ensures that we fully understand the context and can provide the most effective solutions. On-site support allows us to troubleshoot issues in real-time and offer personalized assistance tailored to your specific needs.
Expertise: Our help desk team is highly trained to handle a wide range of issues. From technical support to customer service inquiries, our experts are equipped with the knowledge and skills needed to resolve your problems efficiently.
Reliability: We are committed to being there when you need us most. Our help desk operates beyond regular business hours, ensuring that you have access to support whenever issues arise.
Flexibility: Offering both remote and in-person support options to suit your needs. Whether you prefer to communicate through digital platforms or require on-site assistance, we are flexible in how we deliver our services to best meet your needs.
